To make things a little easier, we answer the most frequently asked questions below. If you do not find what you are looking for here, you can of course just send an email or give us a call.
In these times of COVID19, is it safe to visit your showroom?
Our showroom measures120 m2 and there is sufficient ventilation. Visits are by appointment ( only 1 customer, couple or family at a time) so you can have a relaxed visit to see and try our collection and ask questions, be informed, etc. . The entire collection is also cleaned with alcohol after each visit.
What is your furniture made of and how is that done?
All our furniture is made from recycled plastic (HDPE). This is the material that, for example, the 2 liter milk tanks, detergent bottles or fabric softener bottles are made of, which you buy in the supermarket. This material is sorted, separated by color, cleaned and ground into a granulate. Then dye and UV-resistant are mixed into the granulate, the mixture is heated and mixed, so that a paste is created that is colored through-and-through. This paste is pressed into planks that are sawn into various sizes and shapes. The planks are carefully sanded so that the edges are nicely finished. Holes are then drilled in the correct positions and the seat and backrest are mounted. You can also check out the page material & care for more information.
All the screws are made of stainless steel.
How are the furniture packed?
All our furniture is packed in a sturdy cardboard box.
Where do your furniture come from?
Our entire collection consists of furniture that is directly imported from carefully selected Canadian and American suppliers. So we only have the original versions and no products from other regions in the world. The reason for this is that we want to offer you the originals and also to ensure that the materials are made of recycled plastic with traceable origin.
How long will it take before I receive my furniture?
As soon as we have received your order, we will get started. Your order is collected in the warehouse and passed on to Transmission. They pick up the order and bring it to you. You will receive a Track & Trace code via separate mail so that you can track your order. Normally your order will be delivered to you in a matter of days.
Do I have to assemble a lot myself?
Most of our furniture is already pre-assembled. For example, the backrest and seat of the chairs are already fully assembled, because that is a lot of slats (a lot of precise work) and must be done carefully so that everything is nicely straight and tight. You only have to assemble the armrests and the front legs yourself. This is simple and requires little technical knowledge. Normally you assemble a chair in about 10-20 min.
How can I pay?
The final stage of your ordering process are the payment options. We offer a wide selection, e.g. PayPal, various Credit cards, Ideal, Sofort, Bancontact and MisterCash.
Is it safe to pay?
Payment goes through a secure environment and you can recognize this by the lock in the address bar.
Is everything in stock?
The stock is listed for all items. If an item is out of stock, then a delivery time is clearly mentionned. Quite often that 28 - 35 days, which is how long it takes for a container from Canada to be loaded at the supplier, put on the boat, arrive in Rotterdam harbor and be unloaded in our warehouse.
What if I am not pleased with my purchase?
It can always happen that you are disappointed ( we hope not....). When so, please contact us and we will make sure that we arrange the items to be picked up in the original boxes. After a quality inspection by us upon arrival in our warehouse, just to make sure that the items are in good, unused and undamaged condition, we will reimburse you the full purchase amount, minus a small fee for covering part of the return costs.